Customer Service Officer (Overnight Shift)

1823 would like to invite you to join our professional customer service team! If you have the passion to serve the society, respond eloquently in any situations, are articulate and good at communicating with people, please don't miss the chance to join us! Being different from other customer service centres, 1823 will provide you with sufficient opportunities to get familiar with the organizational structure and functions of the government as well as specialist knowledge related to different government departments. Comprehensive on-the-job training will be provided to you. Working with 1823 will enable you to acquire customer service skills, enhance your ability to communicate effectively and broaden your horizon. A Customer Service Officer (Overnight Shift) is required to handle enquiries and refer complaints from the public through phone, email, etc. He/She manages calls and enquiries from all walks of life every day. This is surely a unique and challenging work experience! The post-holder is required to work on overnight shifts for any 9.6 consecutive hours between 10 p.m. and 10 a.m. of the following day (including meal and recess breaks) five days a week (including on Saturdays, Sundays and public holidays). In order to ensure that round-the-clock service be provided to the public, you will need to work as scheduled in the event of inclement weather such as during typhoons and black rainstorms. Successful candidates are required to assume duty at short notice and are deployed to the 1823 offices in Yau Ma Tei or Cheung Sha Wan. For more information, please visit our website at www.1823.gov.hk. If you would like to understand more about the work of a Customer Service Officer, please view our videos at https://www.1823.gov.hk/en/recruitment/customer-service-officer.